There is a generation of entrepreneurs from an earlier era who were taught that breakage, or zombie subscriptions, was a feature and not a bug when it comes to subscriptions. They made it really hard to cancel or get out of subscriptions as a business tactic, knowing full well that this was hostile to the customer. As you point out, they could have done much better with a less antagonistic approach and they conditioned customers to be skeptical of the motivations of companies offering subscriptions.
There is a generation of entrepreneurs from an earlier era who were taught that breakage, or zombie subscriptions, was a feature and not a bug when it comes to subscriptions. They made it really hard to cancel or get out of subscriptions as a business tactic, knowing full well that this was hostile to the customer. As you point out, they could have done much better with a less antagonistic approach and they conditioned customers to be skeptical of the motivations of companies offering subscriptions.